What is the boarding guarantee for Eurostar?

Boarding guarantee If you'd like to switch for an earlier or later train on the day you're travelling, we guarantee to find you a seat, even if Business Premier is full. Unfortunately, we're unable to offer this guarantee for trains to and from the Netherlands.



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Please note seat selection is subject to availability. You may be assigned an alternative seat. Unfortunately, you cannot choose a seat or specify a seating preference when travelling between Belgium, France, the Netherlands and Germany.

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Generally, if you'd left enough time had the delay not happened, Eurostar will re-book you onto the next available service. If you're delayed getting to the Eurostar station by something other than a train, YMMV, so it's probably best to leave more time for that.

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Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.

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If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.

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Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids. So why not bring a bottle too.

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How does Eurostar check-in work? Once you've scanned your ticket at the gates, you'll join the baggage check, identical to what you have at an airport. After that, you'll enter a line for passport inspections. For EU passengers, there are also electronic gates which you can use if you have an e-passport.

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On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

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At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2023 target is to ensure: 76% of trains arrive within 5 minutes of their scheduled arrival time. 86% of trains arrive within 15 minutes of their scheduled arrival time.

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But, whichever station you're catching the Eurostar from, you'll need to make sure you've printed your tickets at least 45 minutes beforehand - this gives you time to check in and board the train. You'll also need your ID to check in.

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The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

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If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

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If you are caught with a reserved ticket for another train, you will be treated the same way as travelling without a ticket. A hefty fine will be imposed and the railways may also take legal action. If you miss your train with a reserved ticket, you have no option but to reserve a seat again for the next train.

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Are there queues at Eurostar St Pancras? There may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don't worry – our staff will be on hand to guide you through the departures process and ensure you board your train.

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Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.

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Kings Cross Station and St. Pancras International are two separate stations, leading to different retailers. They're just across the road from each other.

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Check-in procedures for Eurostar trains Travelling from Paris to London requires passengers to go through Eurostar's customs and security screening at Paris Gare du Nord because the United Kingdom is not a Schengen zone country.

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