What is the cancellation rate for trains in the UK?

Using the Public Performance Measure (PPM), 87.6% of trains were punctual (early or less than 5/10 minutes after the scheduled arrival time) at their final destination in the latest quarter. The proportion of trains classified as Cancellations in the latest quarter was 3.3%.



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You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Broadly speaking, the people in charge of running our railways have two big challenges. They can be summarised in two simple words: punctuality and overcrowding. But attempts to fix the 'o'-word can sometimes make the 'p'-word worse. It's at the heart of much of the recent disruption on Britain's railways.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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Japanese Trains Are The Most Punctual Japan's train system is legendary for its punctuality.

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British trains are not actually often delayed. Over 90% of trains run on time, that is within 5mins of their scheduled time, and most of those that are “on time are bang on time.

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If you booked directly through lner.co.uk, you will receive an email if your train has been cancelled. If you signed up for LNER Assistant during your booking or on the LNER App, you may receive a text or push notification.

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The growth in train overcrowding is largely attributed to increased passenger demand, and the 'walk-up' nature of British railways, in which seat reservations are not required, combined with the inability to run extra trains due to the limitations of the current railway signalling system.

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