What is the difference between front office and reservation?

Understanding the Front Office Department in a Hotel They will book reservations through the front desk, and then check-in when they arrive. If they have problems or queries, the front office is the department that will deal with them. They will interact with the front office again when they check out and leave.



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The term reservation is defined as 'blocking or booking a particular room type for a guest, for a definite period of time, for a particular guest'.

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A central reservation office is an automated reservations system that take reservations for all properties within an organization. It is commonly referred to as CRO. Large hotels are typically using central reservation offices to distribute reservations across the entire chain.

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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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