What is the meaning of reservation office?

A central reservation office is an automated reservations system that take reservations for all properties within an organization. It is commonly referred to as CRO. Large hotels are typically using central reservation offices to distribute reservations across the entire chain.



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The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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What Do Hotel Reservation Clerks Do?
  • Answer calls and emails to provide rate and availability information.
  • Utilize computer system to update and confirm reservations and room availability.
  • Explain hotel amenities and surroundings.
  • Confirm and update reservations, including entering data into online system.


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What is a Hotel Reservation System? + 4 Types 2023
  • Property Management Systems.
  • Central Reservations System: Manage Online Bookings.
  • Booking Engine: Drive Direct Bookings from Your Hotel Website.
  • Channel Manager.
  • Online Travel Agencies (OTA)


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Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.

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The term reservation fee, refers to the fee charged by a hotel for booking a room. It is very similar to a Security Deposit – meaning it is paid in order to secure the room of the buyer. Though it is only then refundable if the buyer cancels the booking before the fees deadline.

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Definition of 'confirm a reservation' If you confirm a reservation, you inform someone who has booked a room at a hotel that the reservation is definite. He phoned the hotel the day before he arrived to confirm the reservation. A written reservation and deposit is required to confirm your reservation at the hotel.

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