“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”
It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).
British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.
Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list.
In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
Ryanair, however, was named 'Best Low-Cost Airline' in Europe (Southwest was best low-cost airline in the Americas; Fly Dubai in the Middle East, AirAsia in Asia and Jetstar in Australia/Pacific).
Yes, both Ryanair and EasyJet are perfectly safe options. They may not be IATA-certified, but that isn't a reflection of their safety – Ryanair is still regulated by the same European Union bodies that regulate IATA-certified airlines.
Ryanair's low fares are a result of clever cost-cutting tactics, such as eliminating in-flight amenities, using cheaper secondary airports, and charging for extras like drinks and snacks.
Conclusion. Ryanair and Eurowings are both safe options for budget air travel. While they may not offer the same level of comfort as more expensive carriers, they provide an affordable way to get from point A to point B.
EasyJet - Outshining Ryanair in Three Key AspectsWhen it comes to pros, EasyJet holds a significant edge over its major rival, Ryanair, in three crucial areas: carry-on allowance, flight departure times, and overall comfort. Firstly, EasyJet provides its customers with greater freedom regarding carry-on policies.
Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.
At the end of September, TUI received two popular World Airline Awards from Skytrax: TUI Airways was named Best Leisure Airline in the UK and TUI fly received the corresponding award for Germany.