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What is the phone no for congestion charging?

Call customer services on 0343 222 2222 (TfL call charges) Write to: Customer Services, Congestion Charging and ULEZ, PO Box 344, Darlington DL1 9QE.



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The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.

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carwow's free ULEZ checker uses your vehicle's registration to tell you if your vehicle is compliant and whether you'll need to pay the £12.50 ULEZ charge. The ULEZ expanded in August 2023 and now covers most of London within the M25.

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The ULEZ operates across all London boroughs, and the M25 is not in the zone. The charges only need to be paid if you drive your vehicle within the zone. Parked vehicles are not subject to any charges. As well as ULEZ and LEZ charges, you may also need to pay the Congestion Charge.

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Answer. Blue Badge holders are eligible to receive a 100 per cent discount from the Congestion Charge. However, as with all discounts, customers need to register their details with TfL before the discount can be used.

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If you do need to pay, charging days run from midnight to midnight, every day of the year (except Christmas Day). You can pay by midnight on the third day following the journey or up to 90 days in advance.

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Contact details for ULEZ
  1. UK: 0343 222 2222 (TfL call charges)
  2. International: +44 (0)343 222 2222.
  3. Textphone: 0207 649 9123 if you have impaired hearing.


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London's Congestion Charge applies between 7am and 6pm Monday to Friday and 12pm to 6pm on Saturdays, Sundays and bank holidays.

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