What is the satisfaction of US airlines?

Customer satisfaction with US airlines is pretty much the same as it was in previous years, despite reports of cancellations, delays, and staffing shortages. Customers reported a satisfaction level with US airlines of 76 on a zero to 100 scale, one point higher than in 2022, and the same as in 2021.



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As of 2023, the US American airline with the highest customer satisfaction index score was Alaska Airlines, with an ACSI score of 81. This was significantly above the average for all airlines, which stood at a score of 76 in 2023.

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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

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Global Airline Ranking
  • Qatar Airways. 8.11 / 10.
  • United Airlines. 8.07 / 10.
  • Qantas. 8.02 / 10.


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Delta Air Lines ranked as the highest-rated domestic airline in the U.S. According to Bounce's 2023 Airline Index, Delta recorded the highest percentage of on-time arrivals at 81.82% and one of the lowest cancellation rates at 1.96%.

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American has four tiers of elite status: AAdvantage Gold, Platinum, Platinum Pro and Executive Platinum. Your American Airlines status for that year is based on flying and spending with American Airlines partners in a 12-month period starting on March 1 of each year.

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British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.

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Operating Safely. American aspires to be nothing less than the safest airline in the world — for our customers and our workforce. We were proud to transport over 199 million customers in 2022.

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In fact, Japan Airlines has been recognized as the World's Best Economy Class three times by the Skytrax World Airline Awards.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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