What is the tourism crisis management process?

Tourism crisis management entails developing measures, plans and manuals to promptly respond to disaster events in an adequate way to minimize the negative impact to visitors and the tourism industry.



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Planning process for tourism industry comprises the following stages:
  • Study recognition and preparation. ...
  • Setting of objectives or goals for the strategy. ...
  • Survey of existing data. ...
  • Implementation of new surveys. ...
  • Analysis of secondary and primary data. ...
  • Initial policy and plan formulation. ...
  • Recommendations. ...
  • Implementation.


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The four phases of tourism destinations.
  • 1 — The “exploration” phase.
  • 2 — The “emergence” phase.
  • 3 — The “acceleration” phase.
  • 4 — The “establishment” phase.


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The five Ps (product, price, place, promotion and people) are the elements of the marketing mix.

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Butler's Model: The cycle of evolution of a tourist resort
  • The Exploration Stage. Small numbers of tourists. ...
  • The Involvement Stage. Local residents become involved in tourism. ...
  • The Development Stage. ...
  • The Consolidation Stage. ...
  • The Stagnation Stage.


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There are 7 major components of Tourism Marketing: 7A's which are: Attraction, Accommodation, Accessibility, Amenities, Activities, Affinity, Actors, and Acts.

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For many years, however, the tourism industry was classified into eight sectors: accommodations, adventure and recreation, attractions, events and conferences, food and beverage, tourism services, transportation, and travel trade (Yukon Department of Tourism and Culture, 2013).

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