What items are commonly set up in the rooms in a hotel?
Essential Hotel Amenities (Basics Checklist, Toiletries, etc.)
Toiletries (e.g. Shampoo, lotion, etc.)
Personal care (combs, shaving cream, razor, shower cap, hair dryer)
Coffee Kit (maker, coffee and creamer)
Tissue box.
Bathrobes and slippers.
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For decades, hotels have been delivering food, toiletries, towels and drinks to guests in the comfort of their rooms, but an increasing number of hotels are offering more creative deliveries, from whimsical items like warm milk and cookies at bedtime to seemingly vital amenities like oxygen.
Towels are the most common item stolen from hotel rooms, and you can understand why. Most hotels provide incredibly soft, luxurious and comforting towels that just feel so good wrapped around your body.
1. Towels are the most popular at 77.5% of hotels surveyed, have you ever stolen a towel? 2. Bathrobes are the second most item that thieving guests can't resist, 65.1% of hotels report.
Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes.
Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.
When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.
A standard hotel room typically has an en-suite bathroom with a toilet, sink, shower, or bathtub. Guests can also expect complimentary toiletries such as shampoo, conditioner, soap, and towels. Some hotels may even provide amenities like a hairdryer or a magnifying mirror.
Amenities are those things that make staying at a hotel enjoyable and comfortable. They include common hotel room items such as TVs, sound systems, refrigerators, mini-bars, free Wi-Fi, coffee-makers, hairdryers, and more. Amenities often include personal items like the toiletries the hotel provides.
I've Done This. The next time you're staying at a hotel, when done with your towel, leave it hanging or on the sink. It's one less towel the staff need to pick up from the floor. It's a small act but can make a difference.
These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.