What kind of information would you need when taking a guest reservation?

They should get the guests name, address, email address, telephone number, companyinformation (ifapplicable), number of people in party and ages, arrival date and time,departure date and time, reservationtype, if any special requirements are needed, and anyadditional information needed.



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Book A Room Form A simple form allows collecting customer name, email address, phone number, arrival date, number of nights to stay and the number of guests to book a room which is useful especially for hostels and small hotels.

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What Types of Data Is Useful?
  • Contact Information. The most important data is the guest's contact information. ...
  • Demographics Information. Another great data source is the demographic information of the guest, such as their age, nationality, and gender. ...
  • Guest's Preferences. ...
  • Interests. ...
  • Feedback and Communications.


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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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Top 12 guest expectations in a hotel
  • Mobile check-ins and digital keys.
  • Cleanliness matters.
  • Reliable safety policies.
  • Easy and efficient communication.
  • Value for money.
  • Mobile information and ordering.
  • A suitable menu.
  • High-quality but authentic service.


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Importance for the hotel: • Prior reservation gives the hotel an indication of the level of business likely to be encountered during any particular period. The reservation manager knows the amount of business ensured during that period from the confirmed reservations.

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What is a Hotel Reservation System? + 4 Types 2023
  • Property Management Systems.
  • Central Reservations System: Manage Online Bookings.
  • Booking Engine: Drive Direct Bookings from Your Hotel Website.
  • Channel Manager.
  • Online Travel Agencies (OTA)


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The reservation request may be made in person, over the phone, by mail, fax, or Telex, over the internet or online, social media, mobile applications, or instant messaging systems (Whatsapp, Telegram, or Facebook Messenger), or via a central reservation system, worldwide distribution system, or inter sale.

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For example, providing a guest with information would be informing them of the hotel check-in time and other amenities. Communicating with a guest would involve having a conversation about their stay, addressing any questions or concerns they have, and giving them advice on places to visit in the area.

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