The Departures area is located on the top floor of Terminal 5.
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Terminal 5 has its designated 'drop off' zone right outside the building. This will be the most convenient and fast way for your passengers, but will mean a ?5 charge, though some vehicles are exempt from having to pay. Note that you can't pay at a ticket machine - you'll need to do it online or by phone.
Heathrow Terminal 5Follow Short Stay Car Park signs through two sets of double doors. Take the lift up to the short stay car park (Level 2). Pick-up point is to the right when you come out of the lifts, in front Row F.
If you want to avoid the £5 charge, you could use the Heathrow Long Stay car parks. If you drop your passengers there, they will simply need to catch the free transfer shuttle to the terminal. Don't forget that free drop-off is only available at the Long Stay car parks for the first 30 minutes!
British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City, London Gatwick and London Stansted airports. If you're not sure where your flight is departing from or arriving into you can use our Which London airport and terminal tool.
Terminal 5 at London Heathrow is the busiest airport terminal in the UK, with over 32 million passengers each year – more than Edinburgh Airport and Birmingham Airport combined.
Unsurprisingly, Heathrow Terminal 5 took the top spot. As the main hub for long-haul flights from British Airways, Iberia and American Airlines (just to name a few), T5 recorded over 100,000 passengers in September alone.
Heathrow Long Stay FREE ParkingHeathrow offers FREE parking for up to 29 minutes at the Long Stay car parks, perfect if you're dropping off or picking up passengers. ?? Passengers will need to catch the FREE shuttle bus to and from the terminals - transfers run every 10-15 minutes and take 5 minutes.
Is there any way to avoid paying the ULEZ fee? As Heathrow Airport will be firmly situated within the ULEZ zone, there is no way to drive in and out of the airport with a non-compliant vehicle without incurring a charge.
Heathrow's rush hours are 7am to 10am and 5pm to 8pm on weekdays, with particularly dense traffic on Friday evenings and the first day of any school holiday.
In most cases, you will only need to go to check-in when you have checked-in online if you need to drop off an item of hold baggage. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.
The General Guideline for How Early You Should Get to the Airport. Generally speaking, most airlines advise that you arrive at the airport at least 2 hours prior to a domestic flight, and at least 3 hours prior to an international flight.