Job Requirements
- 2+ years experience working in a hotel receptionist or guest services role.
- High school diploma, GED, or suitable equivalent.
- Proficient in Microsoft Office Suite and other necessary computer programs.
- Solid written and verbal communication skills.
- Fluency in English.
For work at a small hotel, you may only need a high school diploma or GED certificate. However, customer service experience in another field may be beneficial in your job search. Good customer service skills, strong organizational skills, and excellent verbal communication skills are also crucial in this field.
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Though hotel companies typically state specific check-in and check-out times for guests, which create busy periods for hotel employees, hotels are technically open 24 hours a day, seven days a week. This means you may be available to work days, nights, weekends and holidays.
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Hotels offer a wide variety of job options, most without a four-year degree. Working at a hotel allows you to meet interesting people and enjoy industry perks such as uniforms and staff meals. As a hotel staff member , you can use your work experience to move into a senior or management position.
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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...
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TIP #1 – During the Hotel Receptionist/Front Desk interview, demonstrate you have outstanding customer service capabilities. TIP #2 – Give examples during yourinterview of where you have been flexible in a work-related role.
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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.
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SUGGESTED ANSWER: “I am a hard-working, customer focused and professional hotel front desk receptionist who fully appreciates how important my actions within the role will impact on the success of your hotel.
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A front desk officer is a person who works in a company's front desk, overseeing a variety of tasks or managing Client calls, reservation, etc. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.
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