What to do if you are unhappy with a hotel room?

If you booked directly with the hotel, or through a third-party site, it's best to call or go to the front desk to register your complaint.



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What can I do if my hotel room is not clean? If for some reason, you are accidentally given a room upon check-in that is not clean, you should let the front desk know right away, and they can either move you to another room or if none is available, send up housekeeping and, hopefully, accommodate you while you wait.

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Depending on the original cancellation rules of your reservation, you could potentially move your imminent booking to a future date (use the hotel's website to do this part, if you can). Then, once that new booking has been established outside the penalty time window, go back and cancel.

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In most cases, you can just leave your room. The hotel will then check you out and send you the bill. You'll want to make sure that they have your correct email address. The charges should also be available on the hotel's website or app.

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If you've pre-paid for your hotel reservation, cancelling after you've checked in may result in a loss of those funds. Some hotels may offer a partial refund, but it's important to check the terms and conditions of your reservation to understand your options.

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It Depends on the Hotel's Policies
Some hotels may offer a refund or a switch to a different room if you report a roach infestation, while others may not.

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If you find your room dirty upon check-in, you may want to first take a picture or video, then simply speak to the front desk. If it's easily resolvable, the front desk will typically send someone to clean it and move you into another room.

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Regardless of the your Department within the Hotel – Unacceptable behaviour includes unwanted physical contact, stalking, offensive comments, joking about somebody (whether using words or body language) and publishing, circulating or displaying offensive material or pictures.

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Room Cleaning Fees Most hotels charge a cleaning fee to cover the cost of cleaning the room after you check out. This fee is typically included in the overall cost of your stay. However, if the room is left excessively dirty or requires additional cleaning beyond the norm, you may be charged an extra fee.

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Negative Hotel Review Response Example We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

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If you're concerned about being spied upon, here are 3 steps in how to detect hidden cameras.
  1. Lights, (phone) camera, detection. Many hidden cameras rely on infrared technology. ...
  2. Check the connected devices on the Wi-Fi network. A lot of hidden cameras might connect straight to the home's Wi-Fi network. ...
  3. Use a flashlight.


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In-Room Privacy
When you check into a hotel room, you have the right to expect a certain level of privacy within the confines of that space. This means that hotel staff should not enter your room without your permission, unless there is an emergency or a valid reason to do so.

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Hotels have what's called a credit card guarantee, so if you don't show up for your reservation, the hotel can charge your card for all or part of your stay. Some hotels do require a deposit to hold rooms, but they won't charge you the full amount of your stay until you check in.

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The American Hotel & Lodging Association suggests leaving a $1-to-$5 tip per day for the housekeeping staff. The tipping range is helpful when estimating your trip budget, but how much you should ultimately tip depends on a few factors (more on this later).

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Most hotels permit stays up to two weeks or even longer depending on availability. Extended-stay hotels offer long-term stays for people who need accommodations for more than a few days, typically up to six months.

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If someone stays at your hotel and deliberately leaves without paying this is a type of theft. It is known as 'making off without payment' or 'bilking'.

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Some hotels require a 24-hour notice for cancellation, while others may require a week's notice. Keep in mind that some hotels may have different cancellation policies depending on the type of room you book or the time of year.

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Provide your reservation information and reason for cancellation: When you speak with a hotel representative, have your reservation number and dates handy. Let them know you need to cancel and the reason why (if applicable). Be polite and respectful, as hotel staff are dealing with a lot of stress during this time.

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You may be wondering if tipping housekeeping makes sense if they never clean your room. Not surprisingly, the answer is still yes. There are several reasons for this. Due to the pandemic, many hotels reduced the frequency of housekeeping services, and haven't brought it back.

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