What to do if you get scammed on Airbnb?

What to do if you suspect a scam. If you think you found a scam or become the victim of one, reach out to the platforms directly. Airbnb recommends people communicate directly through its website or app. The company is available 24/7 to assist with rebooking help, refunds and reimbursements.



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While Airbnb is a safe option for accommodation when traveling, there are plenty of things you can do to further protect yourself as you explore. Never give your personal contact information to a host or pay outside of the platform. Always pay and communicate through the Airbnb website or app.

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Every booking comes with AirCover for guests. If there's a serious issue with your Airbnb that your Host can't resolve, we'll help you find a similar place, depending on availability at comparable pricing. If a similar place isn't available or you'd prefer not to rebook, we'll give you a full or partial refund.

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In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices.

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Safety tips for choosing a place
  • Finding what's right for you.
  • Read the ratings and reviews.
  • Review the safety features.
  • Get your questions answered.
  • Always communicate and pay on Airbnb.
  • Do a safety check.
  • Research local travel alerts and warnings.
  • We're here to help.


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As a new Airbnb user, I recommend you only stick to established hosts when booking your first place. One way to do this is to filter your search so you only see places hosted by “Superhosts”. Superhost status is given to hosts who've earned and maintained Airbnb's highest standards.

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Spot the scam: Airbnb scammers will often use fake, stock, or doctored images to misrepresent their rental property. All too common are photos using angles and lenses to make spaces appear larger, as well as photoshopped amenities and scenic views that aren't real.

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Currently, the site has more than three million listings in over 191 countries and 65,000 cities. But naturally, as with any site on the Internet, some of the company's 150 million plus guests have been scammed.

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How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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Some night-vision cameras rely on infrared-light emitting LEDs. You can check for these by turning off all the lights in a room, and panning around with your smartphone camera.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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Airbnb AirCover is provided to all Airbnb guests, for free, while Airbnb travel insurance is a paid product that guests can choose to purchase. Airbnb AirCover is a set of protections while Airbnb travel insurance is an actual insurance product.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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