What to do if you left your phone on the train?

If you happen to lose or misplace something on the train or in a station, submit a lost item report so we can try to help you find it. When reporting a lost item, have the following information ready: Your date(s) of travel. Your departure and arrival stations.



People Also Ask

Here are 7 steps you should take if your phone is lost when you're in a foreign country.
  1. Call your phone. ...
  2. Text your phone. ...
  3. Use built-in find my phone features. ...
  4. Remotely erase the data from your phone. ...
  5. Lock your phone and change your passwords. ...
  6. Contact your mobile carrier. ...
  7. Alert the police.


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You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'!

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Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.

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