If you have concerns about the route your driver took or if your fare was higher than expected due to the route taken, let us know here. We'll be happy to review. Have questions about our refund policy?
People Also Ask
We want you to know what to expect when you report issues, so we are sharing examples of when you may be eligible to receive a full or partial refund of the price you paid. If you have an issue on a trip, let us know within 30 days. All requests will be evaluated at Uber's sole discretion, and on a case-by-case basis.
Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.
We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.
To chat with customer support, in the app go to Account ? Help ? Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.
If the driver takes a different route most likely nothing will happen. Uber knows that there are multiple ways to get to the same destination so they guess which way the driver could take and then charge you accordingly.
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
Generally not. Uber wants to keep their drivers happy just as they do customers, so when a refund is issued to improve customer service, they don't ding the drivers. Also, Uber knows it doesn't mean the driver did something wrong, if a rider complained or had a bad experience.
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
Ongoing checks are built into the Uber platformWe use technology that obtains criminal offenses from a number of data sources. ¹ If an offense involving an active driver is identified, we'll review these notifications to determine whether they're still eligible to drive with Uber.
Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.
Since many drivers do both Uber and Lyft, sometimes requests come in at the same time and drivers will do this to have the passenger cancel so they get a cancellation fee, said Campbell. Some drivers are just trying to get the passenger to cancel so they can collect the fee.
Uber's website says small messes can cost riders $20, vomit $40, larger food or beverage spills $80, and $150 for a significant amount of bodily fluids. Reporters reached out to Lyft about McLaughlin's $100 bloodstain charge, and later that day, she got an email refunding about half of the damage fee.
At a Glance: Uber drivers in the U.S. average $38,002 yearly, with earnings ranging from $15 to $22 hourly. Factors like location, surge pricing, and incentives, such as guaranteed earnings for new drivers, can boost earnings.