What to do when an Airbnb host leaves a bad review?

Writing a short, friendly public reply to a negative review gives you the chance to share how you're making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking, because they know the Host is receptive to suggestions.



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In most cases, once a review has been submitted, it cannot be edited or removed by either party. However, Airbnb does have certain policies and mechanisms in place to address exceptional circumstances. In these cases, you will have to report the review to Airbnb and wait for the staff to review your request.

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If the guest's negative feedback includes any breaches of this nature, you can report it to Airbnb, and they remove the bad review from the website. To do so, go to your “Account” page, click on “View Profile,” and then click the flag icon next to the bad review you want Airbnb to remove.

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Can an Airbnb Review be Deleted? In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests.

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You can submit a complaint via our webform. Once your complaint has been submitted: You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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  1. Reply to negative and delighted reviews. Say quick thank you to neutral ones;
  2. Address the reviewer by name, when known, and let them know your name and title;
  3. Start with “Thank you”, even if a review is negative;
  4. Apologize if a guest had a poor experience;
  5. Be sincere.


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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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If you suspect guests did not respect your house rules and lied about the number of guests, be professional and contact them by addressing privately your concerns. Moreover, leave an honest and fair review to warn other Airbnb hosts about the guest's behavior as a future reference.

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According to them, hosts can get suspended if their listing is in the bottom 1% of Airbnb review ratings if they have repeatedly broken Airbnb's Terms of Service, and if they have had multiple accounts or listing suspensions in the past. There are different types of Airbnb listing suspensions.

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Whether you're the host or guest, as soon as you believe there will be no resolution you must file a dispute as soon as possible with the Airbnb Resolution Center (ARC).

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The short answer is yes. In case of guest complaints or unfortunate accidents, property owners can indeed get sued. This is why you need to know how to protect yourself from a potential lawsuit and assess if being sued is a real possibility.

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If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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