Where do you put your suitcase on Shinkansen?

On a Green car, as there is a footrest, please store your baggage on the overhead baggage rack. If your baggage cannot be stored on the overhead baggage rack or by your feet due to its shape, weight, etc., you may store it in the area at the back of the car by reserving a seat with an oversized baggage area.



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Carry-on and personal items must be kept with you, stored in overhead racks, under seats or designated baggage areas.

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Some trains do not have non-reserved seats (all seats are reserved). There are no Green Cars on most “HIKARI” and “KODAMA” trains on the Sanyo Shinkansen Line (Shin-Osaka—Hakata), or on Series 800 trains on the Kyushu Shinkansen Line.

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You + Two Bags = No Extra Charge Unlike many transportation options, traveling with Amtrak is twice as nice with our generous baggage policy. When you travel with us, you can carry-on two free pieces of luggage. Each item should not exceed 50 lbs. (23 kg) and needs to be 28 x 22 x 14 inches in size.

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You + Two Bags = No Extra Charge When you travel with us, you can carry-on two free pieces of luggage. Each item should not exceed 50 lbs. (23 kg) and needs to be 28 x 22 x 14 inches in size.

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You + Two Bags = No Extra Charge Unlike many transportation options, traveling with Amtrak is twice as nice with our generous baggage policy. When you travel with us, you can carry-on two free pieces of luggage. Each item should not exceed 50 lbs. (23 kg) and needs to be 28 x 22 x 14 inches in size.

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When boarding directly from a Shinkansen station, please insert your tickets into the Shinkansen ticket gate prior to boarding. Your tickets are required for on-board ticket checks and exiting the station at your destination. Please do not lose or forget to take your tickets.

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Hazardous materials, sharp objects*1, furnaces / stoves, animals*2, deceased biological material, unclean objects, objects that emit offensive odors, items that may hurt other customers, and objects that may damage the train are not allowed on board. *1: Sharp objects packed as to not hurt other customers are allowed.

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WiFi access is now available on most trains on every Shinkansen line. Additionally, all major stations and many smaller stations also have free WiFi available to passengers. All trains on the following lines have free WiFi available: Tokaido shinkansen.

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A gradually decreasing number of shinkansen trains are served by small food carts with a selection of snacks, drinks and boxed meals (bento) which periodically pass along the aisle. Free Wi-Fi is available on board of all shinkansen except on some older train sets in eastern Japan.

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If you happen to lose or misplace something on the train or in a station, submit a lost item report so we can try to help you find it. When reporting a lost item, have the following information ready: Your date(s) of travel. Your departure and arrival stations.

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Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001). For more information, call us at 1-800-USA-RAIL (1-800-872-7245) and ask for Customer Relations.

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Each traveler can check up to 4 bags (2 free and 2 at $20 per bag). Size/weight limitations apply.

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All shinkansen are equipped with multiple toilets, which are sometimes separated by gender. The toilets are Western-style except on some older train sets.

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