The finance website WalletHub ranked US airlines best to worst based on government data. Delta Air Lines took the top spot, scoring high in reliability, comfort, and customer satisfaction. Southwest ranked last, with American, JetBlue, and Frontier also near the bottom.
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Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list. Delta took the top spot as the best US airline this year.
In the 2023 American Customer Satisfaction Index, which collected data from April 2022 to March 2023, Spirit earned a score of 64 out of 100, dead last out of 11 U.S.-based airlines. According to The Vacationer, Spirit was also the most avoided airline for every single age group.
For the third year in a row, Hawaiian Airlines scored the top spot as the most reliable U.S. carrier across these metrics. It had the lowest cancellation rate (fewer than 1% of its scheduled flights were canceled) and bumped just four passengers out of the nearly 10 million people it carried in 2022.
JetBlue. JetBlue is well-known as an affordable airline for budget-conscious travelers. However, their commitment to offering high-quality amenities despite their low ticket prices makes them more than just one of the cheapest US airlines. They're also one of the very best.
Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings.
In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.
Is there a cheapest month to fly? If you're looking for a bargain month to travel, February is your best bet. Flights in January closely follow February for being most affordable.
While booking your flight on a Sunday helps you get the lowest price, actually flying domestically on a Wednesday may help you save 15 percent off airfare. Data shows that, almost across the board, travelers who flew on Wednesdays instead of the beginning of a week saved this much on domestic flights.
Cons of Budget AirlinesThese airlines also typically do not provide in-flight food with the cost of your ticket. Travelers have to pay extra to get any kind of snacks on a flight. Many times, these airlines won't offer refunds. This means travelers have to schedule flights in advance and adhere to that schedule.