JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

In 2026, Singapore Airlines is consistently ranked as providing the best customer service globally. The airline is famous for its rigorous cabin crew training—often referred to as the "Singapore Girl" standard—which emphasizes extreme politeness, grace, and anticipating guest needs before they are even voiced. Their service is characterized by "soft touches," such as the crew remembering specific drink orders or providing hot towels at multiple intervals. Beyond the crew, the airline excels in operational reliability and a seamless digital experience, making rebooking and baggage tracking highly efficient. Qatar Airways and Emirates are also top contenders, known for their opulent "Qsuite" and "First Class" amenities that treat passengers like royalty. In North America, Delta Air Lines is often cited for having the best customer service among major carriers, largely due to its high employee morale, predictable professionalism, and significant investment in customer-facing technology that allows for real-time communication during flight delays or cancellations.