Which US airline has highest customer satisfaction?

As of 2023, the US American airline with the highest customer satisfaction index score was Alaska Airlines, with an ACSI score of 81. This was significantly above the average for all airlines, which stood at a score of 76 in 2023.



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JetBlue Airways ranked no. 1 in customer satisfaction for best in first and business class. JetBlue Airways ranked highest in customer satisfaction in first/business class for the second year in a row, with a score of 893.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.

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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Top 10 best domestic airlines 2023
  • Delta Air Lines.
  • Southwest Airlines.
  • Hawaiian Airlines.
  • Alaska Airlines.
  • United Airlines.
  • American Airlines.
  • JetBlue Airways Corporation.
  • Spirit Airlines.


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Delta has a better reliability rating and onboard experience. The free messaging and seatback screens set Delta apart from American Airlines.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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The three airlines with the lowest number of complaints per passengers last year were Horizon, SkyWest, and Mesa.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Top 20 safest airlines for 2023
  • Qantas.
  • Air New Zealand.
  • Etihad Airways.
  • Qatar Airways.
  • Singapore Airlines.
  • TAP Air Portugal.
  • Emirates.
  • Alaska Airlines.


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Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list.

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In the competition of British Airways versus Virgin Atlantic, Virgin Atlantic edges out a win. The two airlines implement similar policies and in-flight offerings. However, Virgin Atlantic charges fewer fees, offers a slightly better in-flight experience and has a more-valuable points currency.

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