These airlines have the most satisfied customers, J.D. Power survey shows
Delta Air Lines (848 points)
JetBlue Airways (840)
Alaska Airlines (823)
American Airlines (821)
Air Canada (797)
United Airlines (784)
People Also Ask
Alaska Airlines is this year's top airline when it comes to customer satisfaction, according to the ACSI travel study. Alaska is also the biggest gainer in position at the top of the list for 2023, going from sixth last year, to first in 2023.
In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.