Which departments are trained to handle a range of guest requests?

The guest services department, also known as the front office, is the first point of contact for the guests when they make a booking with the hotel. They also handle requests from current guests staying at the hotel when they require assistance.



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Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.

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The reception manager will be the first point of contact for guests arriving at the hotel. It's their job to make guests welcome and ensure their comfort and satisfaction during their stay. Reception managers ensure that reception areas operate smoothly and efficiently.

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With this ON POINT article you are about to understand the Sub-Sections of Front Office Department along with their basic activities.
  • RECEPTION AREA. Also known as Registration Section, This section is located in the Lobby. ...
  • INFORMATION DESK. ...
  • CASHIER ZONE. ...
  • RESERVATION. ...
  • SWITCHBOARD SECTION. ...
  • LOBBY. ...
  • THE BELL DESK. ...
  • BUSINESS CENTER.


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A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.

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The accounts department, also known as the finance department or the credits department, oversees incoming and outgoing expenses for the hotel. Members of the accounts division track financial transactions, including outstanding balances from guests and any unpaid invoices from business partners.

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1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.

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A major part of the role of a front office hotel employee involves coordinating the guest experience. This means ensuring that rooms have been reserved properly, checking guests in as seamlessly as possible, and ensuring that concierge services are available to them upon check-in.

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