Which department is responsible to handle guest communication?

Guest relations managers are responsible for maintaining open lines of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.



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Front office department is responsible for communicating with all other departments in the hotel as well as different sections within the department.

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In a nutshell, a guest relations manager—also frequently referred to as a guest relations coordinator or guest relations specialist—is tasked with a wide variety of responsibilities, including: Managing guests' experiences. Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience.

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The accounts department, also known as the finance department or the credits department, oversees incoming and outgoing expenses for the hotel. Members of the accounts division track financial transactions, including outstanding balances from guests and any unpaid invoices from business partners.

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The guest services department, also known as the front office, is the first point of contact for the guests when they make a booking with the hotel. They also handle requests from current guests staying at the hotel when they require assistance.

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With this ON POINT article you are about to understand the Sub-Sections of Front Office Department along with their basic activities.
  • RECEPTION AREA. Also known as Registration Section, This section is located in the Lobby. ...
  • INFORMATION DESK. ...
  • CASHIER ZONE. ...
  • RESERVATION. ...
  • SWITCHBOARD SECTION. ...
  • LOBBY. ...
  • THE BELL DESK. ...
  • BUSINESS CENTER.


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Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.

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1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.

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