Southwest: Which Is Best? Southwest is more generous with its perks, fees and customer service, but United offers double the destinations.
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Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No.1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.
They are a favorite among travelers looking for cheap flights without having to compromise on comfort or security. According to the most recent list of the world's safest airlines, Southwest was ranked in the top 15 airlines in the world in 2021, even beating out Delta, American, and United.
If you're choosing between Delta and SouthwestWhen you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta.
As of 2021, United Airlines ranked in the top 20 out of over 300 airline carriers in terms of safety, which is very good. The company stands out for long-term innovation and excellence when it comes to safety factors.
Hawaiian Airlines is one of the safest airlines in the United States, which should come as no surprise given its sterling crash-free record. The airline has a fleet comprised entirely of Boeing aircraft and an average age of 12.8 years, the third-highest in North America.
Route network & ultra long haul flyingHowever, United almost unarguably has the most global route network. Not only does the airline serve so many destinations across six continents, but United also isn't afraid to experiment with new ultra long haul flights, which American and Delta shy away from.
Fares and seatsThis is because JetBlue's low-cost strategy focuses on charging higher prices for a packaged service. In contrast, Southwest is more intent on cost-efficiency and customer satisfaction from efficient operations, made possible by its larger fleet.
Travelers love Southwest Airlines, according to J.D. Power's annual ranking of the top U.S. air carriers. Southwest finished first in economy and budget airline rankings published by the consumer research firm last May.
A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.