Which is better Jet2 or EasyJet?

“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”



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Voted for by travel industry professionals, Jet2.com won this impressive accolade for the third year in a row, beating British Airways, easyJet and Lufthansa in the process. 'Best Airline' at the Group Leisure Awards.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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  1. 1 British Airways58%
  2. 2 Emirates49%
  3. 3 Virgin Atlantic46%
  4. 4 EasyJet46%
  5. 5 TUI Airways44%
  6. 6 Qantas39%
  7. 7 Jet2.com38%
  8. 8 Singapore Airlines37%


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Some weaknesses of EasyJet as a company include: Limited focus on premium services: EasyJet's low-cost business model does not offer the same range of premium services as some of its competitors, such as business class seating or in-flight meals.

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EasyJet has cancelled around 1,700 flights during the peak summer months, out of a total of 90,000 scheduled services.

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Seat and Amenities Being a low-cost carrier, the seats don't recline or have headrests and the actual leg room is about an inch less than their full-service competitor, British airways (BA).

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

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The oldest aircraft in Jet2's current fleet are its eight examples of the Boeing 757-200. While these larger twinjets provide useful extra capacity on high-demand routes, their days appear to be numbered. Indeed, their average age is a mighty 32.2 years old.

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EasyJet - Outshining Ryanair in Three Key Aspects When it comes to pros, EasyJet holds a significant edge over its major rival, Ryanair, in three crucial areas: carry-on allowance, flight departure times, and overall comfort. Firstly, EasyJet provides its customers with greater freedom regarding carry-on policies.

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About 180,000 travellers will be affected by EasyJet cancelling 1,700 summer flights in 2023.

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Easyjet: Says the algorithm in its booking system places families together 99% of the time and staff will ask other passengers to move to accommodate them if separated.

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