If you have a complaint while you are on a cruise, contact the ship's guest services office. To complain before or after a cruise, contact the cruise line's customer service department.
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Seek Medical Attention in Ship InfirmaryFor injured passengers or crew members while still in navigable waters, this usually means going to the ship medical center and getting prompt medical treatment from the ship medical staff. This is also an opportunity for documenting what happened.
Cruise ships do not have police. Instead, an onboard Security Director will oversee the ship's own dedicated security department, staffed by former federal, state and military law enforcement personnel from various countries.
The captain or master is the ship's highest responsible officer, acting on behalf of the ship's owner. Whether the captain is a member of the deck department or not is a matter of some controversy, and generally depends on the opinion of an individual captain.
You must file your lawsuit at the cruise line's headquarters. Despite being highly inconvenient for passengers who live out of state or even in a different country, cruise ship liability waivers state that injured passengers must file claims in the state of the company's headquarters.
If you wonder whether cruise ships have jails, the answer is yes. Jails are called brigs on a cruise ship and tend only to be used in serious circumstances when no other options are available. Cabin arrest is typically used before the brig is needed.
No sneaking drugs or alcohol on boardContraband booze will be confiscated if discovered, and you might not get it back. Bring illegal drugs on board and you risk fines, disembarkation and jail time. You're not allowed to bring marijuana on a cruise, even if it's legal in your departure port or port of call.
Slip and Fall Accidents: These are among the most common accidents on cruise ships. Slippery surfaces, uneven flooring, or inadequate warning signs can lead to passengers or crew members slipping, tripping, or falling.
Bottom line, cruise ship passengers can sue if they are injured during the cruise due to another's negligence. However, the process is not easy, and it requires navigating maritime law and a complicated legal system.
Minor rules that get broken may not result in you going to the ship's brig. Often, minor offenses will result in a person simply being remanded to their cabin with security outside to ensure they don't leave. But when serious crimes occur, the captain may feel it necessary to put the person in the brig.