On Southwest Airlines, pre-boarding is a specific category reserved for passengers who need extra time or assistance getting onto the plane and into their seats. This includes Customers with disabilities who self-identify at the gate as needing assistance with stowing a wheelchair, boarding via a ramp, or those who need a specific seat to accommodate their disability (such as a seat with a movable armrest). One travel companion is permitted to board with the qualifying individual. It is important to note that "pre-boarding" is not the same as Family Boarding. Families with children aged 6 and under board after the "A" group but before the "B" group—they are not eligible for the very first pre-boarding slot unless the child has a specific medical disability. In 2026, Southwest gate agents are trained to be very strict with these categories; you must speak to the agent at the podium before boarding begins to receive a "Pre-boarding" notation on your pass. Being an "A-List" member or buying "Business Select" gets you into the "A" group, but it does not grant you "Pre-boarding" status.