Who regulates airline customer service?

Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint.



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You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem. However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

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It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.

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Common Complaints and Lawsuits Against Airlines
Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

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Airlines, freight forwarders, ground handlers and shippers like you rely on the IATA Dangerous Goods Regulations (IATA DGR) manual every day to make sure dangerous goods are transported safely and efficiently.

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The mission of the FAA is to regulate civil aviation and U.S. commercial space transportation, maintain and operate air traffic control and navigation systems for both civil and military aircrafts, and develop and administer programs relating to aviation safety and the National Airspace System.

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Difficulties getting refunds were the top complaints in 2022, according to the report. Flight problems, including delays and cancellations, were second. Lost, damaged or pilfered luggage was the third-most common complaint.

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Besides suing in small claims court you can also file a complaint against an airline with the DOT. The DOT's Office of Aviation Consumer Protection (ACPD) reviews and responds to consumer complaints against airlines.

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The Federal Aviation Authority (?FAA?), created in 1958, is a national agency within the DOT, and the largest transportation agency in the US, which regulates all aspects of US civil aviation, including commercial space transportation, airspace over the US surrounding international waters, and unmanned aircraft systems ...

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A CAA is a national regulatory body responsible for aviation. The CAA implements the ICAO SARPs in national legislation and is responsible for regulatory oversight. FAA is the Federal Aviation Administration. As the Civil Aviation Authority of the USA, it is responsible for establishing aviation regulations in the US.

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The Subcommittee on Aviation has jurisdiction over all aspects of civil aviation, including safety, infrastructure, labor, commerce, and international issues. All programs of the Federal Aviation Administration (FAA), except for research activities, are within the purview of the Subcommittee.

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The International Air Transport Association (IATA) is a trade association of the world's airlines. While IATA itself cannot enforce the regulations it has created, the airlines and the Department of Transportation (DOT) through the Federal Aviation Administration (FAA) can and do.

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IATA is a trade association that represents its airlines around the world. Initially founded by 57 carriers, it now has some 300 member airlines from 120 countries. ICAO, on the other hand, is a specialized organization that is part of the United Nations with 193 members, with its headquarters in Montreal, Canada.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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