What is the most common complaint about airlines?

Difficulties getting refunds were the top complaints in 2022, according to the report. Flight problems, including delays and cancellations, were second. Lost, damaged or pilfered luggage was the third-most common complaint.



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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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For the general complaint section, people brought up reasonable things to be mad at, like rude and unhelpful employees, larger-scale cancellations and other flight issues, and prices of flights.

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When it comes to travelers biggest complaints, uncomfortable seats/limited legroom is at the very top of the list, followed by added fees. Percentage of travelers who like these things the least when they fly.

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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.

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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.

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Among the four biggest airlines — American, Delta, Southwest, and United, which together account for about 80 percent of air travel — Delta had the lowest number of complaints per passenger, the report says.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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In-flight problems
  • Airline restrictions on flying. Many airlines will not allow passengers to fly with certain conditions. ...
  • Economy Class Syndrome (Deep Vein Thrombosis DVT) ...
  • Jet Lag. ...
  • Respiratory Infections. ...
  • Parasite Infestation. ...
  • Altitude sickness on arrival. ...
  • Fear of flying. ...
  • Air rage.


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Common Complaints and Lawsuits Against Airlines
Generally, yes you can sue an airline in small claims court. The U.S. Department of Transportation (“DOT”), which is a federal agency that regulates airlines operating in the U.S, even publishes a Consumer's Guide to Small Claims Court.

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Individuals can sue airlines in small claims court for damages caused by an airline's negligence. For example, damages can arise from personal injuries (for example a broken arm) or from emotional distress caused by an airline's negligent treatment.

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From this data, it looks like some of the worst airlines for complaints include Frontier Airlines, Spirit Airlines, and JetBlue Airways. Southwest is still in the top five, with 7.31 complaints per 100,000 enplanements.

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From this data, it looks like some of the worst airlines for complaints include Frontier Airlines, Spirit Airlines, and JetBlue Airways. Southwest is still in the top five, with 7.31 complaints per 100,000 enplanements.

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JetBlue Airways ranked no. 1 in customer satisfaction for best in first and business class. JetBlue Airways ranked highest in customer satisfaction in first/business class for the second year in a row, with a score of 893.

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While the number of people boarding planes has risen to record levels only seen just before the COVID-19 pandemic, the number of pilots, mechanics and air traffic controllers working to move all those passengers and planes isn't keeping up with that demand.

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BTS data from July 2021 to June 2022 shows Hawaiian performed best of all U.S. airlines with just a 0.81% cancellation rate. Delta took second place again — with a cancellation rate of 1.63%. Meanwhile, merger partners JetBlue (3.81%) and Spirit Airlines (4.11%) canceled the highest percentage of all flights.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023.

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