Who sits at the front desk of a hotel or an office?

The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks.



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Besides the rewarding pay and perks offered by this job, a career as a hotel receptionist can help one learn valuable skills in time management, customer relations, and multitasking.

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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

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  1. College course work in related field helpful.
  2. Experience in a hotel or a related field preferred.
  3. High School diploma or equivalent required.
  4. Computer experience required.
  5. Ability to read, listen and communicate effectively in English, both verbally and in writing.


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Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.

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Employee accommodation can come in different forms depending on the hotel's policies. Some hotels may provide separate dormitory-style rooms specifically for employees, while others may allow employees to stay in guest rooms when they are available.

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