A pending charge may be an authorization hold that will eventually drop off your account. It won't ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.
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It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.
Your account may have been hacked. It's also possible that your Uber Eats account has been hacked. If this is the case, someone else may have placed an order without your knowledge. To check, go to your Uber Eats account and look at your payment history.
Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.
For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.
For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.
The new fare system is called “route-based pricing,” and it charges customers based on what it predicts they're willing to pay. It's a break from the past, when Uber calculated fares using a combination of mileage, time and multipliers based on geographic demand.
You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually. We cannot guarantee reversals in every situation.
Resolving Your RequestIf we determine you are eligible, you should expect any refunds to be returned to your original payment method within 3-5 business days, depending on your bank.
Issues with OrderIf you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.
If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. Suspicious activity includes: Trip requests on your account you didn't make. Completed trips on your account you didn't request or take.