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Why did I get charged $9.99 from Uber?

Dear valued customer, If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership. To cancel Uber One: In the Uber app, tap Account > Uber One. Scroll to Manage Memberships and select End Membership. Confirm your selection.



A recurring $9.99 charge from Uber is almost certainly the monthly fee for an Uber One membership (formerly known as Uber Pass). This subscription service provides various benefits, including $0 Delivery Fees on eligible food orders, up to 10% off eligible deliveries and pickups, and 5%–10% off "top-rated" rides. In 2026, many users accidentally trigger this charge by accepting a "Free Trial" offer and forgetting to cancel before the promotional period ends. The subscription auto-renews every month unless you manually opt out. To stop the charges, you must go to the "Account" section of the Uber app, tap on "Uber One," and select "Manage Membership" to end it. It is a peer-to-peer recommendation to do this at least 48 hours before your next billing date to ensure the system processes the cancellation. If the charge was truly unauthorized, you can contact Uber Support via the "Help" section for a potential refund.

People Also Ask

It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.

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Cancel Uber Pass: Open the Uber app, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Uber Pass. Cancel Uber Eats Pass: Open Uber Eats, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Eats Pass.

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Uber Pass is a monthly membership. This means that it is valid for one month and will automatically renew for $6.99 USD. You can cancel at any time.

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Sometimes this happens because the rider entered the wrong destination, in which case it makes sense that the upfront price shouldn't apply. However, it can also happen when the driver takes a really bad route, or makes a few wrong turns.

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The cleaning fee & damage fee The fee compensates your driver for the cost to clean the mess or repair the damage. Your driver receives 100% of the fee. The cleaning fee is usually between $20 and $150, depending on the mess or damage.

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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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In the upper left-hand corner of the app, tap the three vertically stacked lines and then the Your Trips option.
  1. Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
  2. Select Review my fare or fees. ...
  3. Select your issue with the ride charge. ...
  4. View your trips in the drop down menu.


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If your trip is canceled without a cancellation fee, the pre-authorization will be immediately canceled, so the amount will not be charged. Please note that your Bank may require more time to make the adjustment to your account.

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Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

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If you suspect an Uber scam, report it to Uber immediately through the app or their help center.

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If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

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Uber One membership is $9.99 per month or $99.99 per year and includes the following benefits: Member pricing guaranteed: 5% off eligible rides and orders on food, grocery, alcohol and more.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Prices go up In these cases of very high demand, prices may increase to help ensure that those who need a ride can get one. This system is called surge pricing, and it lets the Uber app continue to be a reliable choice.

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Uber One is a combined subscription service for rideshare and deliveries, and membership costs $9.99 per month (or $99.99 per year). The top perks include waived delivery fees for eligible orders, priority rides and customer service, and the ability to earn Uber Cash if your delivery order is late.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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(kæns?le???n fi) Word forms: (regular plural) cancellation fees. noun. (Hospitality (hotel): Reservations and checking in and out) A cancellation fee is a sum of money you must pay if you cancel a hotel reservation after the cancellation deadline.

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