Why did I get charged a wait time Uber?

Typically, riders requesting via UberX are charged a per-minute wait time fee if they don't board a vehicle within 2 minutes (5 minutes for Black or Black SUV trips) of the driver's arrival at the designated pickup location. Wait time fees and thresholds may vary by location.



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On the Uber app, a rider can review a trip receipt and select “Review my fees and fares” and then “Dispute my wait time fee.” On Uber's website, a rider can go to the “Help” page and select “Trip Issues and Refunds” and then “Dispute my wait time fee.”

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If you've waited longer than 15 minutes and the food still isn't ready, you can cancel the order through the app. Tap Excessive wait time when prompted for a reason.

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Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account's payment method. This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn't result in a duplicate charge on your card.

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The balance of your deposit should be available in your member account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases, the billing can take a little longer and the funds won't be available in your account until after the billing is complete.

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This is standard e-commerce practice to ensure the card has sufficient funds, and most importantly, it doesn't result in a duplicate charge on your card. When the trip is completed, this authorization hold becomes a charge on the final trip fare.

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To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it's completed.

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Uber does not estimate wait times. When a driver gets close enough to the pick up spot they notify the passenger, once the drivers reaches the location a timer is started by Uber. Then however long the driver has to wait is added from the timer.

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It's the same for everyone, not just students. It's driving time while the app is on. Meaning, driving to the restaurant, driving the food to the customer, and driving without orders. Those are the hours you're working.

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If it's been over 2 minutes since the driver accepted the trip request a passenger will be charged a $5 cancellation fee. Bear in mind it might seem like your driver is “taking too long” because they are completing their last trip and those passengers have done something to delay dropping them off.

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Open your UBER app, And select My trips option from Menu,
  1. there you will find all the trips taken by you, select which ever trip from which you want to get refund,
  2. after selecting the trip you will find help option, In which you will get to see a option like 'I was charged extra fare'.


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Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.

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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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With upfront pricing, Uber is also “rebalancing” the rates, making shorter rides more profitable and longer rides less so. If you're in a smaller market, you will tend to have longer rides with longer pickup times than those in larger markets. So, this rebalancing may hurt some drivers and help others.

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You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.

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Uber does not generally let drivers know the destination because drivers will cancel if they do not like the end destination or if the ride is too short.

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Generally, drivers keep 75% of the fare price for any given ride and Uber takes 25% of the fare.

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