If you didn't request this ride at all, it's possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it.
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It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account's payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.
If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.
You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.
It's likely that the $9.99 charge on your card is an authorization hold, which is a common practice used by companies such as Uber to ensure that a customer's payment method is valid and has sufficient funds.
Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.
Short answer: You can cancel or edit your trip for free within 1 hour of booking it or up to 48 hours before the time affected by the change. If you cancel or edit your trip outside these times, you may receive a partial refund.
If your driver claims you left a mess in their car, you'll receive an email explaining that a cleaning fee is being applied to your ride. The most common cause of the cleaning fee is food stains, fluid stains, vomit, animal hair, sand, and dirt. This passenger got the maximum cleaning fee, $150. Ouch.
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
Why am I being charged before a trip is completed? To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it's completed.
Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.