Why do I have an Uber Eats charge on my credit card?

It's possible it may be an authorization hold. All orders create an “authorization hold” when you place an order, which is similar to what happens when you check into a hotel and the concierge holds a charge on your credit card.



People Also Ask

It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.

MORE DETAILS

Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.

MORE DETAILS

Things You Should Know
  1. Call customer support at 1-800-253-9377. ...
  2. To chat with customer support, in the app go to Account ? Help ? Help With an Order. ...
  3. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.


MORE DETAILS

  1. You can report unexpected charges in the Uber app or at help.uber.com.
  2. Go to the help section at the bottom of each ride receipt to contact Uber.
  3. A $9.99 charge for Uber One, a monthly subscription that you can cancel in Account > Uber One.
  4. If you suspect fraud, contact your cardholder first to prevent further fraud.


MORE DETAILS

Open the app, click on the menu symbol, go to the Uber Pass icon, and turn off auto-renew. Alternatively, you can use services like DoNotPay. If you encounter issues, contact your bank or request a refund through the app's Help section. Cancelling must be done at least 24 hours before the payment schedule.

MORE DETAILS

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


MORE DETAILS

It's likely that the $9.99 charge on your card is an authorization hold, which is a common practice used by companies such as Uber to ensure that a customer's payment method is valid and has sufficient funds.

MORE DETAILS

If you suspect an Uber scam, report it to Uber immediately through the app or their help center.

MORE DETAILS

Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

MORE DETAILS

We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

MORE DETAILS

How to Contact Uber Via Email in 3 Steps
  1. Log in to Your Uber Account. Open the web browser of your choice and go to Uber.com. ...
  2. Find Your Help Topic. To email Uber about a specific issue, click where it says “Help” in the upper righthand corner. ...
  3. Use the Contact Form to Email Uber.


MORE DETAILS

By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

MORE DETAILS

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

MORE DETAILS

24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

MORE DETAILS

Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

MORE DETAILS