Why do people like Southwest Airlines so much?

Southwest Airlines is a perennial favorite for commitment-phobes. Known for its flexible ticket policy and two free checked bags for every passenger, Southwest doesn't charge the fees that come with flying on other airlines.



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Our commitment to our Customers is seen throughout the Southwest travel experience, from our “no change fees1”, “bags fly free2”, and “flight credits don't expire3” policies to the range of benefits available through our Rapid Rewards® program.

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Southwest Airlines is a popular airline that flies to more than 100 destinations across the United States. Travelers rave about the brand's low fares, generous free baggage policy and minimal fees.

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Southwest Airlines has a legion of fans because of its low fares and simple loyalty program. Southwest Rapid Rewards members can earn points by flying, spending on co-branded credit cards, shopping online and more. Points are most notably redeemable for any Southwest flight that has a seat available.

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Top 10 best domestic airlines 2023 Southwest Airlines is the second highest-rated domestic airline, with a score of 5.56. While the airline only scored 2 out of 5 for its in-flight entertainment, Southwest excelled thanks to its baggage allowance policy.

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According to the AirAdvisor Airline Safety Score, Alaska Airlines, Allegiant Air, American Airlines, Hawaiian Airlines, Southwest Airlines, Spirit Airlines, and United Airlines are all the safest. Each had a perfect accident record in 2022 and had no reported incidents based on data from IATA.

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Southwest is more flexible than any other airline. There's no airline that gives consumers the same flexibility as Southwest Airlines, and for that I'm extremely grateful. As long as you cancel at least 10 minutes before boarding, you can keep a credit for your flight.

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However, using publicly available data, this is what we found, but feel free to share your findings below!
  1. 1 Delta SkyMiles: 120 million. ...
  2. 2 United MileagePlus: 110 million. ...
  3. 3 American Airlines AAdvantage: 100 million. ...
  4. 4 Miles & More: 36.6 million. ...
  5. 5 Emirates: 30 million.


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At Southwest, our customers know that fun is woven into everything we do. For more than 50 years, our employees have treated customers with our famous Southwest hospitality that makes taking a trip so memorable.

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Southwest: The results. When considering Southwest Airlines versus American Airlines, our vote goes to Southwest Airlines. It charges less in fees, it gives guests the ability to earn a valuable Companion Pass, its points offer more value and it's known for great customer service.

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Southwest Airlines reviews Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

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What airline has the most crushes? American Airlines is at the top of the list, with 11 accidents, which caused 858 fatalities. Two of these accidents came directly from the 9/11 attacks in September 2001.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Southwest Airlines doesn't actually have a dedicated first-class fare, instead, it's known as Business Select. Generally, first-class tickets are the most expensive fare that you can purchase.

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Most major airlines canceled or delayed flights, but Southwest Airlines canceled at least 70% of its flights Monday -- more than 2,600 -- due to a reported system meltdown. The chaos continued Tuesday, with the airline canceling 62% of flights for the day and canceling 62% of flights on Wednesday.

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The biggest reason for flying at higher altitudes lies in fuel efficiency. The thin air creates less drag on the aircraft, which means the plane can use less fuel in order to maintain speed.

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British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.

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Hawaiian Airlines Hawaiian has been flying planes since 1929 and never once had a fatal accident, making it, if our stats stand up, the longest functioning carrier to have never lost a passenger. It may have suffered two bankruptcies (1993 and 2003) but it has not compromised on safety.

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