Why does Disney Genie Plus say not eligible?

If you didn't add Genie+ for your entire stay when you purchased your park tickets, the easiest way to get it is to add it on each day of your visit. Until the day of your park reservation, when you try to purchase it on the My Disney Experience app, you'll see that you are not eligible.



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Restart the app and your phone, and make sure you have the latest version of My Disney Experience. Toggle on or off the Wi-Fi. Some guests have more luck on Disney's free Wi-Fi while others swear you won't get anything done if you aren't relying on your own data.

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After you have scanned your ticket at the park entrance, you may purchase Genie+ by tapping “Get Disney Genie+ for Today” in the Disneyland app. If you have a multi-day ticket, you will need to go through this process for each day that you wish to purchase the service.

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If you're visiting Disney World, Genie+ must be purchased on the day of your visit. At Disney Land, you can add Genie+ in advance. Download the My Disney Experience app to access your park tickets and add Genie+ to each ticket.

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The 120-minute rule is determined by when you make the reservation, not the return time for the attraction. So if you both log on at 9 AM to make a reservation for different attractions, you will both have to wait 120 minutes (or after riding the attraction, whichever comes first) to make your next selections.

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You'll only be able to use an attraction's Lightning Lane if you purchase Genie+ and reserve a time to visit that attraction in advance. On top of that, you can only book one Genie+ selection at a time, unless you fall under a specific rule. You can only use Genie+ on each attraction one time per day.

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Tiffany, if you're looking to make an Individual Lightning Lane purchase on your app now, before your trip, that is likely why you're seeing it show as unavailable. These purchases cannot be made in advance and must be reserved the day you plan to visit that particular attraction during your trip.

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How Do I Buy Disney Genie Plus? Currently, the only way to buy Genie+ is one day at a time in the My Disney Experience app. You can purchase Disney Genie + for that upcoming day starting at midnight. Be sure to purchase it before 7 am so you are ready to make your first reservation right at 7 am!

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Can Genie+ sell out? Yes. It can. Although it isn't common, we've seen it happen a few times during busier times of the year (like over the holidays and Spring Break).

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Let me describe the difference between Disney Genie+ and Individual Lightning Lanes. Disney Genie+ is a magical upgrade to your ticket that allows you to select Lightning Lane entrances at over 40 attractions throughout the theme parks. These Lightning Lane entrances allow you to skip the regular standby line.

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The Genie 120-minute rule says that you can make a new reservation at most 2 hours from when you made the last one, and this countdown timer doesn't change if you modify the reservation. If you made it at, say, 11 a.m., then your two hours will be up at 1 p.m. even if you modify the reservation at noon.

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And no matter how many theme parks you visit, you can only purchase two Individual Lightning Lane passes per day. In addition, like standard Genie+ rides, you can't buy passes more than once for the same ride.

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If you select a Lightning Lane through the Disney Genie and the return time is more than 2 hours after the current time and after park open, then after 2 hours you can go in and select your next Lightning Lane even though you have not redeemed your first one.

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You can only book two Individual Lightning Lanes per day. No matter how many parks you plan to visit in one day, you are only allowed to book two Individual Lightning Lanes. For example, you're planning to start your day in Hollywood Studios, but want to park hop over to Magic Kingdom in the afternoon.

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Guests of Marriott properties, The Walt Disney World Swan and The Walt Disney World Dolphin, can also take advantage of early Individual Lightning Lane access. Note that you don't need to purchase Genie+ to buy Individual Lightning Lane passes. These two services are entirely separate.

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Genie Plus is definitely worth it for Magic Kingdom and Hollywood Studios, and if you don't like early starts, you might consider it for Epcot and Animal Kingdom. If you are park hopping, Genie+ is even better value as it maximises the number of rides you have access to.

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According to the Disney Genie+ Service rules, Guests can only ride a Lightning Lane Attraction one time a day, but they can schedule any of the Lightning Lane attractions they haven't experienced throughout the day. You can utilize the standby line if you desire to experience an attraction more than once a day.

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Use Genie+ how it works best for you. Use stacking to hold a later Genie+ reservation and continue making others that you'll use more rapidly throughout the day. Or use stacking to make multiple Genie+ reservations for later in the day, allowing you to skip lots of ride lines at once.

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The rides not included in Disney Genie Plus are: Seven Dwarfs Mine Train. Tron Lightcycle / Run.

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