Why is Genie Plus not working?

Restart the app and your phone, and make sure you have the latest version of My Disney Experience. Toggle on or off the Wi-Fi. Some guests have more luck on Disney's free Wi-Fi while others swear you won't get anything done if you aren't relying on your own data.



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Disney added the ability for Genie+ sales to be suspended in an update to the service in May 2022 when the company also stopped advance sales of Genie+. Disney Genie+ is an option within the Disney Genie service that makes the former FastPass line available at select attractions, now called Lightning Lane.

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You can only book two Individual Lightning Lanes per day. No matter how many parks you plan to visit in one day, you are only allowed to book two Individual Lightning Lanes. For example, you're planning to start your day in Hollywood Studios, but want to park hop over to Magic Kingdom in the afternoon.

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You can make your first Genie+ Lightning Lane booking for the day at 7AM. It doesn't matter if you're a guest of a Disney hotel or not, all guests can make their first booking at 7AM. You can make Genie+ Lightning Lane bookings through the Genie Tip Board in the Disney World app.

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Guests may purchase Disney Genie+ service in the My Disney Experience app on the day of their park visit by selecting the theme park they are planning to visit that day or selecting the Multiple Parks option if they are planning to visit more than one theme park and their ticket or pass includes the Park Hopper or ...

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Once you've made sure your dates are still available, give us a quick call at 855-GET-AWAY and we'll be happy to make the change. If your dates are not available, you can add Disney Genie + to your tickets one day at a time once you're in the parks and it will NOT affect your theme park reservations.

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Let me describe the difference between Disney Genie+ and Individual Lightning Lanes. Disney Genie+ is a magical upgrade to your ticket that allows you to select Lightning Lane entrances at over 40 attractions throughout the theme parks. These Lightning Lane entrances allow you to skip the regular standby line.

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The sell-out time was reported by Scott Gustin on Twitter. Read more about Walt Disney World Genie Plus in our tips & strategy guide. Previously Genie Plus sold out at Walt Disney World on February 19, 2023 for the first time. That sellout was followed by the service being sold-out on February 20, and March 15.

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When the booking window opens, navigate to your Tip Board in Disney Genie. You may need to pull down to refresh.

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All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day. What about Annual Passholders? Annual Passholders will need to purchase Genie+ on the day(s) of their visit.

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Yes. The Genie 120-minute rule says that you can always make a new reservation if two hours have passed since you made the last one, or two hours since park opening if you made the reservation before the park opened.

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The Genie 120-minute rule says that you can make a new reservation at most 2 hours from when you made the last one, and this countdown timer doesn't change if you modify the reservation.

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Guests of Marriott properties, The Walt Disney World Swan and The Walt Disney World Dolphin, can also take advantage of early Individual Lightning Lane access. Note that you don't need to purchase Genie+ to buy Individual Lightning Lane passes. These two services are entirely separate.

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Genie+ lets you “hold” (stack) as many reservations at once as you'd like. No limits! FastPass+ return windows couldn't overlap. If you had a Peter Pan's Flight reservation with an 11:40 am – 12:40 pm return time, none of your other FastPass+ return times could overlap with that hour at all.

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We heard at the beginning of June that beginning January 9, 2024, Disney will be allowing guests to plan what attractions they want to experience with the Genie+ service and individual Lightning Lane selections before the day of their park visit.

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Genie Plus is definitely worth it for Magic Kingdom and Hollywood Studios, and if you don't like early starts, you might consider it for Epcot and Animal Kingdom. If you are park hopping, Genie+ is even better value as it maximises the number of rides you have access to.

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With this change, as of June 27th, 2023, guests in Disney World will be able to buy Genie+ based on what (and how many) parks they want to visit. In other words, Genie+ pricing will actually be PARK SPECIFIC and your purchase will either be for a single park or multiple parks.

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So how many Disney guests actually use the service? In the Quarter 3 Earnings Call, Bob Chapek said that close to 50% of park guests purchase Genie+.

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