Why is Genie Plus saying not eligible?

If you didn't add Genie+ for your entire stay when you purchased your park tickets, the easiest way to get it is to add it on each day of your visit. Until the day of your park reservation, when you try to purchase it on the My Disney Experience app, you'll see that you are not eligible.



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Restart the app and your phone, and make sure you have the latest version of My Disney Experience. Toggle on or off the Wi-Fi. Some guests have more luck on Disney's free Wi-Fi while others swear you won't get anything done if you aren't relying on your own data.

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With this change, as of June 27th, 2023, guests in Disney World will be able to buy Genie+ based on what (and how many) parks they want to visit. In other words, Genie+ pricing will actually be PARK SPECIFIC and your purchase will either be for a single park or multiple parks.

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Disney added the ability for Genie+ sales to be suspended in an update to the service in May 2022 when the company also stopped advance sales of Genie+. Disney Genie+ is an option within the Disney Genie service that makes the former FastPass line available at select attractions, now called Lightning Lane.

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When can I buy Disney Genie+? Whether you have an Annual Pass or multi- or single-day ticket, you may only purchase Genie+ on the day of your visit via the app, one day at a time, “subject to availability,” per Disney. You can do so on the day of your park visit, starting at 12 a.m. EST.

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You can purchase Genie+ day by day on each day of your trip using the My Disney Experience app. Genie+ is available for purchase when the clock strikes midnight on the day of your visit, but you don't need to stay up late (instead, just wake up about 15 minutes early to secure it before the 7 a.m. selection process).

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Here's how to purchase Disney Genie+ service:
  1. Be sure to have your valid Disney theme park ticket and your Disney Park Pass reservation.
  2. From the main menu in the My Disney Experience mobile app, select “My Disney Genie Day”.
  3. Select the “Tip Board” tab, then tap “Get Disney Genie+ for Today”.


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After you have scanned your ticket at the park entrance, you may purchase Genie+ by tapping “Get Disney Genie+ for Today” in the Disneyland app. If you have a multi-day ticket, you will need to go through this process for each day that you wish to purchase the service.

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When the booking window opens, navigate to your Tip Board in Disney Genie. You may need to pull down to refresh.

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You can book your first Genie+ Lightning Lane selection at 7:00 am, no matter what time the park opens. This time applies whether you're staying in a Disney-owned resort or other off-property hotel. In the “Tip Board” section of the app, certain attractions have a “Genie+ Lightning Lane” button with a time listed.

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Yes, regardless on where you are staying, you can start making Disney Genie+ attraction reservations at 7 am. It does not matter if you can't check in until 4 pm, or when you get your room, everyone can start booking in the morning.

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The Genie 120-minute rule says that you can make a new reservation at most 2 hours from when you made the last one, and this countdown timer doesn't change if you modify the reservation.

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And no matter how many theme parks you visit, you can only purchase two Individual Lightning Lane passes per day. In addition, like standard Genie+ rides, you can't buy passes more than once for the same ride.

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All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day. What about Annual Passholders? Annual Passholders will need to purchase Genie+ on the day(s) of their visit.

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You can only book two Individual Lightning Lanes per day. No matter how many parks you plan to visit in one day, you are only allowed to book two Individual Lightning Lanes. For example, you're planning to start your day in Hollywood Studios, but want to park hop over to Magic Kingdom in the afternoon.

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We heard at the beginning of June that beginning January 9, 2024, Disney will be allowing guests to plan what attractions they want to experience with the Genie+ service and individual Lightning Lane selections before the day of their park visit.

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