Your account can be blocked for several reasons: Behaviour complaints. Impersonating another courier. Sharing your account with another person.
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Credit card billing verificationIn that case, your application has to be reviewed by our team, and you should receive an update within 3 business days. If you are still waiting to receive an update after 3 business days, please reach out to our Support team.
It is also possible to call the driver and this option will be available in the app for 24 hours after the ride ended. If you can't reach the driver or more than 24 hours have passed, please contact our Support team for assistance.