Why is my contactless card not working TfL?

New and replacement cards If you have a new or replacement contactless card, you might not be able to make a contactless payment until you've made your first chip and PIN transaction. This is a security measure applied by your card issuer. Also check the 'Valid From' date to ensure it's ready to be used.



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You can resolve this through your online TfL account or by phoning TfL on 0343 222 1234. Once resolved, it may take up up to 30 minutes before you can use your card to travel again. However, you should still be able to use your card with other retailers.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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No, but we do recommend that you set up a TfL online account and register your card. This gives you access to added benefits, plus you'll be able to see up to 12 months of journey and payment history. If you don't register your card, you'll only be able to view seven days' worth of journey history.

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When using your card via contactless, Apple Pay or Google Pay, customers are sometimes charged 1p or 10p as part of an authorisation check. Companies issue this authorisation check to ensure the card is valid and has funds available.

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Daily cap. A daily cap is calculated over 24 hours for pay as you go journeys that start at 04:30 and end on 04:29 the next day.

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The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.

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