If your Welcome Suica card stops workingYour card may not have processed properly the last time you used it at a automatic ticket gate. You have used a station outside the Suica area, and your card need to be adjusted.
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Suica is the prepaid IC card by JR East for JR trains in the Greater Tokyo, Niigata and Sendai regions. A special version of Suica, called Welcome Suica, is available to foreign tourists. The special cards are valid for only four weeks, come without a deposit fee, but do not allow for refunds.
Each person needs one. Pasmo/Suica is read when touching the IC card reader upon entering and exiting a gate, and the correct fare is deducted from the card. The same card cannot be read entering twice at the same station.
Get a refundA refund will be made after subtracting a refund fee from the charge on the invalid Suica. The initial deposit of 500 yen will also be refunded.
Travellers flying in from Narita or Haneda International Airport can purchase a Suica card easily at JR East Travel Service Centers. You can also buy a prepaid Suica card from ticketing machines at major JR East train stations and JR Ticket Offices (Midori-no-madoguchi).
The JR pass is only worth it if you travel through different cities, if you are just travelling to Tokyo to Kyoto for example, I would just pay on the Suica. You can do the online calculator or just use google to calculate which trip is easier - paying individually on Suica or getting a JR Pass.
The suspension of sales for all Suica and Pasmo cards is yet another result of the ongoing global semiconductor shortage. The tech component required to make the tap functions of the cards has fallen into short supply making it difficult to provide new issuances. The suspension comes after JR East and Pasmo Co.
Will a Suica card save me money over regular train tickets? Yes, but only a very little at a time. Within Tokyo, the fare for Suica (or any IC card) users is a couple of yen cheaper than the full fare price.
You can check your balance (the amount left of the money you added by charging) at ticket vending machines, multifunctional ticket vending machines and charging machines in the Suica area. Your balance is also displayed on the ticket gate when you pass through.
Smart cards like Icoca, Suica and Pasmo are generally valid across Japan, so don't worry about which one you buy. You can use Icoca/Pasmo/Suica for all trains, subways and buses in Osaka.
You cannot use the Suica to travel between Tokyo and Osaka, but you can use it to travel within cities such as Osaka and Kyoto. However, please note that not all areas of Japan have adopted IC cards. In areas where IC cards are not used, it's necessary to purchase paper tickets.
First, make sure to check your Suica card balance using the ticket machines at the station. This card has 655 yen as the remaining balance. The easiest way to use up your Suica card balance is to use it as a payment method when shopping at the convenience stores!
Update: There's now an English version of the Suica app, SuicaEng. You can download that instead of following these instructions for using the Japanese app. Download the Suica app on the App Store, then follow the screenshots below because the app doesn't have an English localization.