Why is Trainline charging a booking fee?

These fees go towards improving our products and services, so you can keep enjoying hassle-free travel by rail and coach. We keep a close eye on our fees to make sure we're always putting your money to the best use, as well as giving you the best value.



People Also Ask

Train passengers may think they are saving money by booking their tickets through thetrainline.com, but the website admitted today that tickets are no cheaper than when booked directly through train operators' websites.

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Train operators set ticket prices in yields, with advance purchase tickets as the cheapest option.

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Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.

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Another reason why tickets may not be obtainable is that they have not yet been made accessible. Trainline unveils tickets for upcoming trips at varying intervals, so it's plausible that the tickets you are searching for have not yet been made available. So, you may ask yourself When to book tickets?

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Pay for your next purchase at Amtrak in 4 installments over 6 weeks when you check out with Zip.

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Put your journey details into the Trainline ticket alert system and you'll get an email when advance tickets for that journey go on sale, which are usually the cheapest fares – though to avoid fees, book via a train-booking site that doesn't charge them.

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The main contenders are Omio, Rail Europe and Trainline. Those three are all legitimate companies, and established ticket resellers for European train tickets. (They're official partners of the European national train companies.) And they all put you on the same trains!

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Trainline sells official tickets for train and bus travel in 45 countries across Europe and Asia – including the UK, France, Italy and Spain.

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We earn a commission and fees on ticket sales. We also generate revenue from advertising and ancillary services such as travel insurance and multi currency payment options.

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Technically it is considered theft of services to board without a valid ticket. So if the conductor really wanted to cause you trouble, he/she could have you arrested. Most however would probably never go to those lengths, unless you gave them a reason.

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Onboard. In most circumstances, you must purchase a ticket before you board a train. On most Amtrak trains, only the full, undiscounted, unrestricted fare will be available for purchase onboard the train. This is regardless of reservations made or fares previously quoted by ticket agents, Amtrak.com or elsewhere.

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Non reservable train Some carriers don't provide seat reservations on all or some of their trains. This is common on regional trains, shorter routes and during peak travel times on commuter routes. On these trains you can sit in any vacant seat in the class your ticket is booked for.

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Is Trainline more expensive than National Rail? The trainline is a reseller/agent so although the fares are usually the same, you may other charges such as booking fees/credit card fees and delivery fees and may miss any special promotional fares. There is no point in booking through them.

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Single tickets - each is refundable. Return tickets - are refundable where both directions are unused. Return tickets - only one direction of travel is used: If only the outbound leg is used, the return part is refundable*

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The booking fee you pay is calculated depending on whether you book on our website or on our app, when you are purchasing your ticket, and the value of your ticket.

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From live times and disruptions info to split tickets and price alerts for the cheapest tickets, the Trainline app gives you control of your journey. It makes train and coach travel across the UK and the rest of Europe easy.

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