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Why is Trainline charging me a booking fee?

Why do you charge a booking fee? These fees go towards improving our products and services, so you can keep enjoying hassle-free travel by rail and coach.



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Trainline rely entirely on making sales to people who fall for their adverts. On the contrary, whether you are buying in advance or on the day (which may be more expensive), it is always cheaper to use the actual operators' websites or book at a station.

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Yes, Trainline is legitimate. Their app and website connect directly to rail and coach carriers' ticketing platforms so every ticket you buy through Trainline is valid for travel.

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Higher fares usually apply when purchasing tickets onboard the train. To secure the best available fare, passengers should purchase tickets prior to boarding the train.

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Generally, if you're traveling on one route multiple times in a day, an all-day ticket may be cheaper than buying two separate tickets, depending on the distance. However, if you're traveling on multiple routes on the same day, two single tickets may be the better option.

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Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel. If you choose to travel on another day not covered by your original ticket, there is no admin fee to get a refund and rebook your ticket.

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The booking fee you pay is calculated depending on whether you book on our website or on our app, when you are purchasing your ticket, and the value of your ticket.

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“In my opinion, the best days of the week to buy train tickets are Tuesdays and Wednesdays,” said Miller. “These days tend to have lower demand for train travel compared to weekends or Mondays. Therefore, purchasing tickets on weekdays, such as Tuesday or Wednesday, can often result in better deals.

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Single tickets - each is refundable. Return tickets - are refundable where both directions are unused. Return tickets - only one direction of travel is used: If only the outbound leg is used, the return part is refundable*

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Train operators set ticket prices in yields, with advance purchase tickets as the cheapest option.

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The reasons for this are varied: from the privatisation of the rail industry to the rising cost of infrastructure. The UK does not have fixed rates like other European countries such as France, which can result in flight tickets being cheaper than a regional train journey in the UK.

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