Why is Trainline not giving me an e-ticket?

If you didn't get an email, make sure you check your junk/spam folders, in case it's hiding in there. If you still can't find it in your emails, or you've lost your already printed Print-Your-Own ticket, you can reprint it from “My bookings” on our website.



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An electronic ticket is a non-physical ticket issued by the airline and stored in the airline's system in the place of physical tickets. Some e-tickets are issued immediately after booking and others may be issued closer to departure. You will receive your e-ticket no later than 24 hours before departure.

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You can even retrieve your eTicket in the app. Open the eTicket PDF on your mobile device. You can even print your eTicket before arriving at the station. Simply show the eTicket barcode and your ID to the conductor.

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When you do something like purchase a ticket, you often have the option to add it to Apple Wallet.
  1. Open the app, email, message, notification, or other communication that contains your pass.
  2. Tap Add to Apple Wallet. ...
  3. Follow the onscreen instructions or tap Add in the upper-right corner.


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I've not received my mobile or eticket Both mobile and etickets can be accessed by logging into our trainline app, simply tap on the the big mint coloured button that says 'Download your mobile ticket' in 'My Tickets'.

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You'll get your tickets within two to three working days of booking. We'll only offer this delivery option to you if your journey's more than seven days away, just to make sure there's plenty of time. If you're due to catch your train in the next three days and you've not had your tickets, then please contact us.

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HOW TO USE E-TICKETS. Each e-ticket is scanned at the entrance to the venue and its validity is checked using the unique and different barcode (usually QR code) for each ticket.

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Hi Gary, a screenshot won't be accepted & you'll have to activate the tickets in order for them to be valid.

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eTicketing is available on nearly all Amtrak train routes and Thruway connecting bus services throughout the nation. You'll receive your eTicket as a PDF attachment to your emailed receipt. You can even retrieve your eTicket in the app. Open the eTicket PDF on your mobile device.

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The e-ticket is an electronic ticket offered when the venue is equiped with electronic access control. Unlike the traditional ticket, the e-ticket is a ticket that can be printed at home in color or black and white from your printer connected to your computer. It uses a unique and different barcode for each ticket.

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