Why is Uber charging me $9.99 a month?

Uber One—also known as Uber Pass in some areas—is a $9.99 monthly subscription that gives you discounts on Uber rides and Uber Eats orders. Subscriptions renew automatically. If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership.



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Dear valued customer, If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership. To cancel Uber One: In the Uber app, tap Account > Uber One. Scroll to Manage Memberships and select End Membership. Confirm your selection.

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Cancel Uber Pass: Open the Uber app, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Uber Pass. Cancel Uber Eats Pass: Open Uber Eats, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Eats Pass.

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Become a member for just $9.99/month. Use your benefits wherever Uber and Uber Eats are available within the US. Uber One may not be available to members on a partner funded pass. Free trial is only available for first time members.

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What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.

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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person's full bio in front of them. The reason is simple.

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The temporary surcharge will be either 45 cents or 55 cents for each Uber trip and either 35 cents or 45 cents for each Uber Eats order, depending on location, the company announced Friday. It will take effect on Wednesday. All the money will go directly to drivers, San Francisco-based Uber said.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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The cleaning fee & damage fee The fee compensates your driver for the cost to clean the mess or repair the damage. Your driver receives 100% of the fee. The cleaning fee is usually between $20 and $150, depending on the mess or damage.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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To chat with customer support, in the app go to Account ? Help ? Help With an Order. Select an order, then your issue, to connect. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.

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Tap the menu icon to open the main menu. Select “Your Trips” and then the trip on which you lost the item. Tap “Find lost item” and then “Contact driver about a lost item.” Enter your phone number to call the driver.

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