Why is wait so long for American Airlines?

Experts say the call center apocalypse is the combined result of reduced staffing, computer issues, flyers trying to cash in vouchers and credits for flights canceled during the pandemic and travelers taking unusually long on calls because they have questions about COVID-19 testing.



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Long telephone hold times are the new normal when trying to reach an airline. They shed reservations agents during the pandemic. At American Airlines reservations agents were moved to the airport. And today's travelers - predominantly leisure customers - call the airline more than business travelers did.

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American Airlines Best approach: Live chat with AA online or via mobile app. Alternate approach/phone number: 1-800-882-8880. If you've called the system before, AA will recognize your number and ask you directly what your call is about. If not, say your AAdvantage number slowly and clearly to start the call.

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Being waitlisted isn't terrible if you can be patient and have a backup plan. Alternatively, you can choose to back out and move on. If you were waitlisted by one of your reach schools, you might have already been planning for the alternatives. So usually, being waitlisted isn't bad.

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Waitlisted students can accept or reject the offer presented by the college. However, don't take up a spot on the list if you're not planning on attending the school anymore. You'd be taking the spot away from another student who may be more interested.

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You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes through the checkpoint. These are limited to 3.4 ounces (100 milliliters) or less per item. This is also known as the 3-1-1 liquids rule.

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