Why isn t my Railcard applying onto tickets?

The simple answer is that not every Railcard is valid all of the time. Some of them are only valid in some parts of the country and others are only accepted at certain times of day. If you're travelling in First Class, then you might only be able to buy certain kinds of ticket.



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Once downloaded, open the app and tap on the '+' symbol on the 'Your Railcards' screen. The 'Add Railcard' screen will then show, and you will need to tap on the '+' symbol under 'Add an existing Railcard' to enter your download code and add your Network Railcard.

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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard.

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Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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Please make sure to check your Junk and spam folders as sometimes the email turn up there. If you still can't find them then the email address you entered may of had a mistake. Don't worry as this is easily fixed you will need to get in touch with our call centre team and they will be able to find your booking.

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If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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Unfortunately you are unable to swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. Mature students will have to wait a little longer as these applications are checked manually.

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