Why won t my card work on the bus?

Your bank has declined a previous transaction and your card/device is blocked. Your bank hasn't approved the transaction. The card has not had a chip and PIN transaction for a period of time. You've got a new or replacement contactless card and have not yet used it for a chip and PIN transaction.



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Your card may be or is due to expire and has been replaced by your card issuer. Your card may have recently been replaced by your card issuer but not yet activated. Your card may have been reported as lost or stolen and been cancelled by your card issuer.

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Touch in at the start of your journey and touch out at the end on yellow card readers using contactless (card or device). Only touch in on buses and trams. Find out more about touching in and out. You can pay for someone else's travel with your contactless card or device if they're travelling with you.

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Confirm that the store accepts mobile payments. Contact your bank to find out if there's an issue with your card. Try a different payment method. Some terminals may not accept certain cards.

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You can directly approach your bank or its branch and submit a written application, requesting an automatic unblock of the ATM card. To verify your identity as the card's user, you must submit ID and address proof. Once these details are verified, the bank will unblock your card.

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Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.

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How can I pay for my ticket? Go Buses accepts payment via credit and debit cards. The quickest and easiest way to purchase tickets is through our website or mobile app. Dispatchers at Newton, MA, Manhattan, NYC, and our call center can assist with credit card processing.

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